FREQUENTLY ASKED QUESTIONS
WHY IS THE SELECTED ITEM NOT ADDING TO MY CART?
Check that the item you want is still available: If the size has a small x, it means it is not available and you cannot add it to your cart.
CAN I CHANGE OR CANCEL MY ORDER AFTER ITS CONFIRMED?
You cannot modify or cancel your order once it has been confirmed or shipped. Please check your order before proceeding to secure payment. When you click on "CONFIRM", you fully accept the terms and conditions of La Petite Coquette.
I HAVE NOT RECEIVED A CONFIRMATION EMAIL, WHAT SHOULD I DO NEXT?
Please check your junk and spam folders. If you cannot find the confirmation email, please email Rebeccaapsan@gmail.com
HOW DO I USE MY COUPON CODE?
If you have a discount or promotional code, you must enter it in the small box labeled "Discount Codes" for it to be applied.
If you do not enter the code at the time of ordering, unfortunately, we cannot honor discounts after the sale.
Remember to check if there is an expiration date or exclusions on your code.
SHIPPING AND DELIVERY
We deliver to 23 countries in the Euro zone, listed below as well as to the United Kingdom.
Please contact our customer service if the country you live in is not listed below.
We deliver to the following countries:
Metropolitan France, Germany, Austria, Belgium, Denmark, Spain, Finland, Greece, Hungary, Ireland, Iceland, Italy, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Czech Republic, United Kingdom, Slovakia, Slovenia, Sweden.
We do not deliver to overseas territories or drop-off points.
For all orders in the United States:
We ship to the 48 contiguous United States and United States territories.
DELIVERY TIMES TO THE UNITED STATES?
Standard shipping is sent via FedEx SmartPost, which typically takes 3-7 business days to arrive in the 48 contiguous United States (4-10 business days for Alaska and Hawaii). If you are interested in specialized shipping, we offer the options below:
FedEx Ground / Home Delivery
RETURNS AND EXCHANGES
Returned items must be unworn, unchanged, unwashed, in their original, undamaged packaging with their original tags.
Any item returned incomplete, damaged, worn or dirty will not be accepted.
Please see return policy section.